FAQS

frequently asked questions

1.             What is Stockfar?

Stockfar is a subsidiary of Trisoline, Stockfar Store is an online store that offers a variety of products,

We always like to provide you with a unique and honest shopping service, from the beginning of displaying the products until they reach you, we follow every process of the sales stages carefully.

Our communication with you will not end with the delivery of the products. Rather, we are honored to provide all after-sales services, as you can communicate with us at all times on one of the communication channels shown on the site.

2.             How can I contact Stockfar?

We are happy to talk to you. Please get in touch with us if you have any questions.

We can assist you with any order or product questions, customer service issues, or project inquiries.

OUR OFFICE IS OPEN MONDAY TO FRIDAY, 8AM TO 4PM Beijing.

During business hours, the chat on our website is the best way to get in touch with us quickly!

If you are reaching out about an inquiry on an order placed on STOCKFAR, the best place to email us is: support@stockfar.com

Or by calling on:

Phone: +86(574)86233410

Mobile: +86(177)06691968

Or send us a message on social media we own.

3.             What is the return policy?

Return for a Mind-Shifting

If a customer changes their mind after receiving an item, Stockfar will gladly accept returns if the request is made within three days of receiving the product and the returned item is unused, undamaged, and in sellable condition.

Customers will be responsible for paying for return shipment and arranging their own shipping.

Refunds are granted as store credit for a future purchase if returns are received and approved. We'll send you an email as soon as this is finished to let you know.

(Stockfar) will reimburse the cost of the returned items, but NOT the cost of any shipping charges.

If a claim is made within 10 days after receiving the goods, Stockfar will gladly meet any legitimate warranty requests.

Consumers will be expected to cover the cost of return shipping; however, we will refund you when a warranty claim is approved.

You may anticipate Stockfar to handle your warranty claim within 7 days of receiving the returned goods for your warranty claim.

You will have the option of receiving one of the following if your warranty claim is verified:

a)     refund to your payment method

b)     refund in store credit

c)      replacement item sent to you (if stock is available)

4.             Where are we located?

Stockfar located in China, Zhejiang, Ningbo.

5.             Where do Stockfar ship to?

Stockfar ship worldwide, and in case we stopped shipping to any country, Stockfar will make a notice about it.

6.             Can I make changes to an order I already placed?

Before the purchase has been sent, we may update the address for requests for delivery address changes at any time.

7.             Can I cancel my purchase before receiving it?

If you decide to cancel your purchase before receiving it, you may do so at any time prior to the goods being sent out. If an order has already been sent, please review our return policy.